Contact Us

Greater Manchester Fire and Rescue Service


146 Bolton Road

Swinton, Manchester

M27 8US

Tel: 0161 736 5866

For a FREE Safe and Well visit please call:

0800 555 815

Applying for Information

How to make an Information Request or Complaint?

Anyone can make a request for information under the Freedom of Information Act - there are no restrictions on your age, nationality, or where you live. You can ask for any information at all - but some information might be withheld to protect various interests which are allowed for by the Act. If this is case, Greater Manchester Fire and Rescue Service will tell you why the information is being withheld.

If you ask for information about yourself, then your request will be handled under the Data Protection Act instead of the Freedom of Information Act.

To make it easy we have created a list of Frequently Asked Questions (FAQs), please check through this list as your question may well be answered.

Details of all requests for information, including those dealt with at initial request stage, must be forwarded to the Corporate Planning and Performance Department by emailing to enable the auditing and monitoring of all the requests for information received by Greater Manchester Fire and Rescue Service.

Once you have checked the information in our Publication Scheme, you will need to put your request in writing so we have a permanent record of it.

Your request will be dealt with under FOI or the access rights applicable under other legislation, such as the Environmental Information Regulations 2004. (Information about the right of subject access under the Data Protection Act may be found on our data protection web pages).

You can send your request by letter, fax, email by filling in the following form:

How long will it take?

We will confirm receipt of your request and ask for clarification if we are unclear about what you want.

Any request for information will be dealt with within 20 working days from receipt of request, if a decision to release cannot be made against the balance of public interest within 20 days, then a decision will be made within a reasonable time frame.

In these circumstances the fire authority is still required to issue a notice that an exemption applies under provisions of section 17 of the Act within a 20 day working limit.

How will you receive the information?

When you make a request you may ask that the information be given to you in a particular form. However, a public authority may take into account the cost of supplying the information in this form before complying with your request.

You should be able to receive the information:

  • in permanent form
  • in summary form
  • or by permission to inspect records containing the information

You may also be able to receive it:

  • in Braille
  • in audio format
  • in large type
  • translated into another language
Last update: 19/09/2018 15:27:58