Contact Us

Greater Manchester Fire and Rescue Service

Headquarters

146 Bolton Road

Swinton, Manchester

M27 8US


Tel: 0161 736 5866

For a FREE Home Safety Check please call:

0800 555 815

Our Performance

 

Service Excellence

We have a track record of delivering efficiency savings and improving the outcomes for our communities. Since 2005, we have delivered the largest cumulative efficiency savings of all Fire and Rescue Authorities in the UK, saving around £160 million. This has been achieved through a range of activities including; improved procurement, increased collaboration, reductions to support and management costs, revisions to shift / crewing arrangements, reducing ill health retirements and through investment in sustainability and energy conservation.

Despite the cuts to our budget we have seen some huge successes against our wider aims and outcomes in the last 12 months, including:

  • An average response time of less than five minutes and 30 seconds
  • The delivery of over 61,000 Home Safety Checks
  • Utilising almost 46,000 hours of volunteer service
  • The reduction in the number of fires in Greater Manchester by 12%
  • The reduction in our electricity use by 11.5% on the previous year

We report on our performance to the Fire Authority on a quarterly basis. These performance reports can be found on the Authority pages of our website.

As well as our commitment to the people of Greater Manchester to make sure that we deliver a high quality, value for money service, we also have a statutory duty to produce an Integrated Risk Management Plan which outlines how we plan to manage risk. This is incorporated into our Corporate Plan which is updated annually and influences everything we do and the direction that we are going.

Annual Report

Our Annual Report looks at how well we performed against our purpose and aims and celebrates some of our many achievements and success stories.

Chief Officer's Activity Report

This quarterly report looks at the wide range of activities that have taken place across Greater Manchester's 10 boroughs. It also provides a quarterly update on operational incidents, general news, youth engagement and more. To access the latest report, click here.

Response Times

Last year our average response time was 5 minutes and 30 seconds, around a minute and half quicker than the national average. To find out how quickly we respond to incidents in your area, click here.

Assurance

Greater Manchester Fire and Rescue Authority is also required to produce an annual Statement of Assurance that provides assurance to our communities and the Government that the service is being delivered efficiently and effectively.

External Assurance

Our improvement journey with European Foundation for Quality Management (EFQM) started in 2011 when we undertook a light touch assessment to identify our areas for improvement. This continued into 2012 when we introduced the EFQM Excellence Model and underwent an internal assessment resulting in GMFRS being awarded three out of a possible five stars under the Recognised for Excellence process.

The report identified where our strengths lay and in what areas we could improve. Since 2012, our commitment to driving through these improvements has been recognised. In 2013 our approach to learning and development was hailed as “exemplary” and “outstanding” and scooped GMFRS a North of England Excellence Award. In 2014 we were hailed as ‘extraordinary’ and ‘inspirational’ and scooped the 2014 British Quality Foundation Achievement Award for Leadership, beating Virgin and First Trans Pennine Express.

In 2015 we were assessed again against the EFQM Excellence Model and were awarded the maximum five stars, the only fire and rescue service in the UK to achieve this accolade. 

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Last update: 24/06/2016 16:17:00
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